Tracking can take 24-48 hours to update after carrier pickup. A shipping email and a carrier scan are different steps.
If there are no new scans, we cannot tell from that alone whether the package is moving or delayed.
Email support@daywick.com if:
- the estimated delivery window has passed;
- the tracking shows a delivery problem or exception;
- the order says delivered but you have not received it;
- you cannot find your tracking number.
Include your order number so we can check the order and carrier status.
If you need it before a trip or appointment, tell us the date. We cannot guarantee that it will arrive by then.