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Tracking, delivery times, shipping updates, cancellations, and address changes.
How long does shipping take?
How do I track my order?
Why is my tracking not updating?
Can I cancel or change my order?
What should I do if my order says delivered but I did not receive it?
5 articles
Return instructions, refunds, guarantee questions, and refund timelines.
How do I return my order?
What is Daywick’s 30-day money-back guarantee?
When will my refund appear?
Where is Daywick located and where do returns go?
4 articles
Charging, setup, usage, fit, and basic product guidance.
Does the Hip Therapy Belt include a wall adapter?
How do I charge and use the Hip Therapy Belt?
Will it fit me? Can I use it on either hip?
3 articles
Defects, missing parts, no red light, charging problems, and replacement help.
My belt will not turn on, heat, vibrate, or show red light
What should I do if my item arrived damaged, incorrect, or defective?
2 articles
Medical-safety boundaries and when to ask a doctor before use.
1 article
How to contact Daywick support and what information to include.
1 article