Orders & Shipping | Daywick Help Center

How long does shipping take?

Daywick orders are usually processed within 1-2 business days before shipping. Estimated standard shipping times after shipment: - United States: 8-12 calendar days - United Kingdom: 5-8 calendar days - Canada: 6-10 calendar days - Australia: 5-8 calendar days - New Zealand: 5-8 calendar days - EU: 5-9 calendar days - Rest of world: 6-12 calendar days For some European countries, the current estimate is 5-8 calendar days. Sweden is currently 6-12 calendar days. These are estimates from the time your order is shipped, not the moment the order is placed. You will receive a tracking email once your order leaves our warehouse. If your order is past the estimated window, contact support@daywick.com with your order number and we will check it for you.

Last updated on Jun 26, 2026

How do I track my order?

Once your order ships, you will receive an email with your tracking number. You can track your order here: Track your Daywick order If the tracking page does not show updates immediately, give it 24-48 hours after the shipping email. Tracking can take a little time to activate after the carrier receives the package. If you still cannot find your tracking after a few days, email support@daywick.com with your order number and we will check it for you.

Last updated on Jun 26, 2026

Why is my tracking not updating?

Tracking can take 24-48 hours to update after pickup. If your tracking has not changed for a few days, it is usually a carrier scanning delay. In many cases the package is still moving normally, even when the public tracking page is slow to refresh. Please contact support@daywick.com if: - your order is already past the estimated delivery window - the tracking says delivered but you did not receive it - the tracking shows an exception - you never received a tracking number Include your order number so we can check it faster.

Last updated on Jun 26, 2026

Can I cancel or change my order?

Contact us as soon as possible at support@daywick.com if you need to cancel or change an order. Requests to modify or cancel an order should be sent within 12 hours of purchase. If the order has not started processing yet, we may be able to update or cancel it. Once processing or shipping has started, changes and cancellations are usually no longer possible. Shipped orders cannot be stopped in transit. For address changes, include: - your order number - the email used at checkout - the full corrected shipping address - your phone number, if needed for delivery

Last updated on Jun 26, 2026

What should I do if my order says delivered but I did not receive it?

If tracking says delivered but you cannot find your package, please check: - your mailbox, porch, side door, lobby, parcel locker, or reception area - anyone else in the household - neighbors nearby - whether the carrier left it in a hidden or protected spot Sometimes carriers mark a package delivered slightly early. If it still has not appeared after 48 hours, contact support@daywick.com with your order number. Delivered-but-not-received claims should be reported within 7 days of the delivery scan. We may ask for carrier claim details, proof of loss, or other supporting information so we can review the case.

Last updated on Jun 26, 2026