Home Troubleshooting & Replacements

Troubleshooting & Replacements

Defects, missing parts, no red light, charging problems, and replacement help.
2 articles

My belt will not turn on, heat, vibrate, or show red light

Try these checks first: - Charge the belt for 2-3 hours before testing. - Use a USB wall adapter, phone charger, or power bank rated 2.4A or higher. A low-output adapter may not charge the device properly. - Check whether the blue indicator lights turn on while charging. Four blue lights means it is fully charged. - Unplug the belt before turning it on. It cannot turn on, heat, or vibrate while charging. - Long-press the power button for about 2 seconds to power it on. - Make sure the USB-C cable is fully connected while charging. - Test the red light in a darker room. The red-light LEDs are on the inside surface and can be harder to see in bright light. If it still does not work, email support@daywick.com with your order number and a short video showing the issue. This helps us review the problem and arrange the correct solution faster.

Last updated on Jun 26, 2026

What should I do if my item arrived damaged, incorrect, or defective?

If your item arrived damaged, incorrect, or seems defective, contact us at support@daywick.com as soon as possible. Please include: - your order number - the email used at checkout - photos of the item and packaging - a short video if the issue is with charging, heat, massage, red light, or power If the issue is confirmed, we will help make it right. Broken, damaged, incorrect, or defective items may qualify for a replacement or another solution after review. Please do not send the product back before contacting us.

Last updated on Jun 26, 2026