If the item is damaged, incorrect, missing a part or will not work, email support@daywick.com as soon as possible.
If the belt, cable or charging port looks damaged, stop using it. Do not force the cable into the port or keep testing it to make a video.
What to send
- Your order number and the email used at checkout.
- A short explanation of what is missing or wrong.
- Photos of the item and packaging, if you have not already sent them.
- For an operating problem, a short video of the controller during an unplugged test, only if the item is safe to test and you have not already sent one.
If you have already sent photos or a video, tell us so we can review them. You do not need to repeat the same proof just to start asking for help.
For a belt that will not turn on, follow the rechargeable-belt checks if it is safe to do so.
The belt shown in our fitting photos comes with one long waist strap, not a separate extension strap. If the included waist strap or charging cable is missing, tell us.
We will review the problem and the right next step for your order. Please contact us before sending the item back.