These checks are for the rechargeable Hip Therapy Belt. It should work with the charging cable disconnected.
If the belt, cable or charging port looks damaged, stop using it and email support@daywick.com. Do not force the cable into the port.
Check charging
- Connect the supplied USB-C cable fully to the belt.
- Use a USB wall adapter rated 2.4A or higher. Check the adapter's label.
- Check whether the blue lights come on while charging. All four blue lights are on when the belt is fully charged.
- Disconnect the cable before testing the belt. It will not heat or vibrate while charging.
Test one control at a time
- Hold the flame button for 2 to 3 seconds to turn heat on.
- Test the vibration button separately. Hold it for 2 to 3 seconds.
- Start on the lowest level. Short presses change the level after a function is on.
Do not press both buttons together.
If you cannot see the red light
The red lights turn on with heat. With the cable disconnected, hold the flame button for 2 to 3 seconds.
Look at the inside surface in a dim room. The lights can be hard to see in bright light. There is no separate red-light button.
If it still will not work
Email support@daywick.com with your order number and tell us:
- whether the blue lights come on while charging;
- what happens after you disconnect the cable;
- what happens when you hold each button separately.
If you have not already sent one, include a short video showing the controller during the unplugged test. Do not keep testing a damaged belt or cable to make a video.
You do not need to keep the cable attached for normal use of the rechargeable belt. If it only works with the cable attached, tell us so we can check the belt and instructions for your order.
If it switches off after 15 minutes, that is the automatic session timer. If it stops much earlier, include that in your message.